Groceries delivery in Karachi / Mobile phones, Toys & Electronics nationwide

Returns & Refunds Policy

In order to maximize your satisfaction and provide you with a hassle-free experience, we have well-defined and transparent policies.

Cancellation policy

You may cancel the order any time before your order is dispatched. For order cancellation call our call-center at (021) 38658800.

Incase, the order gets delivered before cancellation, you may also cancel it by not receiving the parcel.

For prepaid customers, refund will take place within 30 working days by the respective bank and within 7 working days for mobile wallet accounts after order cancellation.


Return Policy

Our return policy varies from category to category. 

For groceries: Return is possible within 3 days, after the package is received.

For electronics and toys: Return is possible within 24 hours, after the package is received.

For mobile phones: It varies from 24 hours to 7 days after the package is received, as specified in the product description.

For cosmetics: Return is possible within 3 days, after the package is received, provided the products are neither used nor opened.